Refund policy

Refunds & Returns

What's your return policy?
Because Joint Relief Pro is a personal wellness device that makes direct skin contact, we don't accept physical returns for hygiene and safety reasons. Instead, every order is backed by a 60-day comfort promise.

How does the 60-day comfort promise work?
If Joint Relief Pro isn't delivering what you expected within 60 days of delivery, reach out to our support team with a brief note on your experience. We review requests individually and issue refunds at our discretion — our goal is to make this simple and fair, not a hassle.

Warranty
Every knee wrap includes a 1-year warranty covering manufacturer defects. If your device isn't working as expected, contact support and we'll troubleshoot with you directly — and replace it at no cost if it's a covered defect.

How do I contact support?
Email us anytime at support@orvexia.co. You'll be talking to a real person.